ETOS provided exclusive service to the customer. Each individual pest situation encountered is unique, and thus requires an individually tailored approach to "fixing" the problem. In order to make valid decisions concerning the appropriate control measure to take, information about infestation, the building, and the attending conditions must be gathered and analyzed. These factors are the basis for a different approach to performing the art of pest management, an approach known as Situational pest Management. Knowkedge and experience is our keys to success.